We build and operate mission-critical systems
Since 2016, ONGYEOL has procured, built and operated IT infrastructure for financial institutions and enterprises. We support customers from installation through ongoing operations.
From procurement to operations
- Procurement
Dell Technologies Platinum Partner
We procure and supply enterprise hardware.
- Build
Data center and enterprise infrastructure
We design and build servers, storage and networks.
- Operations
IT service desk outsourcing
We run IT operations to agreed SLAs, from incident response to asset and account management.
Everyday IT support
IT requests come in through one point of contact and are handled under agreed procedures and SLAs.
IT help desk
- Incident response for work devices
- Operating system and software support
- Remote and on-site support
How we operate
SLA-based operations
We set priorities and response and resolution targets for each request type, and track them as performance metrics.
Dedicated or shared teams
We set up a dedicated or shared service desk for each customer and staff it with experienced people.
Automation and reporting
Repeat requests are handled automatically, and we provide regular reports from operational data.
Our infrastructure track record
We describe customers by industry rather than by name.
- Finance
Storage and core banking database implementation and expansion for a commercial bank
- Finance
Backup system and storage expansion for a card company
- Commerce
IT service desk operations (five-year contract)
This is the track record of the infrastructure business. These are not Atrilume or Heylog deployments.
Enterprise IT expertise for product development
Our experience building and operating enterprise IT informs product development and the review of operational requirements.
- Atrilume · Heylog
An operational foundation
Procurement, installation and maintenance experience informs product development and the review of operational requirements.
- ONYOAI
Infrastructure for AI services
We build and manage the infrastructure and internal environments needed to develop and operate AI services.
Explore ONYOAI
Let’s simplify your IT operations
Contact us about IT infrastructure, Dell products or service desk operations.
Email us contact@ongyeol.com